Privacy Policy

We respect the privacy concerns of the users of this site and have created this privacy policy to explain what information we gather from you when you visit our site, how we may use such information, your choices concerning how we may use such information and the security measures we take to protect such information. Some information is collected on this site automatically through our technology; other information is collected only when you choose to give it to us (e.g., when you set up an account, submit a request or making other activites on our site).

Data Protection

Our site are committed to protecting your privacy. We use the information we collect about you only to provide you a better personalized use of our services and we don't pass it to third-party services.

What information about you we may collect

Information you give us
You may give us information in many ways and in different forms ("personal information").  This may include information that can directly or indirectly identify you. You give us your personal information when you:

  • visit or use our website
  • correspond or communicate with us (whether in person, through our website, email, over the phone or via any other medium)
  • enquire about or purchase our goods or services
  • subscribe to one of our newsletters
  • provide us with information we request from you.
The personal information you give us may include your:
  • name
  • email address, phone number, or other contact information
  • delivery or billing address (your or your employer's)
  • payment information
  • details of goods or services purchased
  • location
  • company
  • job title
  • your comments and questions
  • details of our messages to you and from you (including when you sent it, when we received it and where you sent it from)
  • details of the preferences you express to us
  • other information set out in the relevant forms or pages you are filling out
  • any additional information you chose to provide us when you contact us or otherwise interact with us (including the circumstances of your communication with us).
Sometimes you may provide personal information to us about another person.  In such cases, it is your responsibility to ensure that you have the authorisation of such person.

Information we collect automatically
When you visit our website, we may automatically collect your:
  • IP address
  • log-in information
  • browser type and version
  • browser plug-in types and versions
  • operating system and platform
  • device type
  • device identifiers
  • information about your visit (including the URL clickstream to, through and from our website, content you viewed or searched for, download errors, timing, and length of visits to certain pages and page interaction).
We collect information automatically using various technologies, including through "cookies".  For information about the specific cookies used on this website, how we use these cookies and how to control which cookies are used, please refer to our Cookie Policy.

How and why do we use your personal information?

  • To make our products and services available to you
  • To provide customer service and understand your needs
  • To improve our website
  • For security and compliance reasons

Your Rights

  • Right to refuse to give us your personal information.
  • Right to access your personal information. You may have the right to request a copy of the personal information we have about you and an explanation as to how the personal information is used. We will endeavour to respond within an appropriate timeframe and, in any event, within any timescales required by law.
  • Right to have your personal information processed fairly and lawfully and in a transparent way and to be informed about how your personal information is being used.
  • Right to withdraw or change your consent to our use and disclosure of your personal information.
  • Right to access, update and correct any mistakes in your personal information we hold about you. We respond to access requests as required by applicable laws and within a reasonable time. We may decline access to personal information in certain circumstances. These circumstances include where the information requested would reveal confidential information or personal information about someone else, or if legal or regulatory requirements prohibit providing access or permit not providing access to such information. In order to respond to an access request, we may request certain personal information to verify the identity of the individual seeking access before providing the personal information.
  • Right to opt-out at any time from receiving marketing communications.
  • Right to delete your personal information. You may have the right to request that we delete your personal information, subject to some exceptions under applicable law. Once we have received and confirmed your request, we will delete your personal information, unless an exception under applicable law applies.
  • If you have any questions about how we treat your personal information or about any of your rights, please contact our customer service.

Security of your personal information

We take the security of your personal data very seriously. We have implemented various strategies, controls, policies and measures to keep your data secure and keep these measures under close review. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. This means that your data is protected and only accessed by co-workers who need it to carry out their responsibilities. We also ensure that there are strict physical controls in our buildings which restricts access to your personal data to keep it safe. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password with anyone.

Disclosure Of Information

Our site does not sell, trade or rent your personal information to others.

Our site may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no information that will identify individuals.

Where there is sufficient evidence to suggest that fraud is being perpetuated, we reserve the right to pass data to fraud databases and relevant legal authorities.

Links to Other Sites

We do not endorse and are not responsible for the content or practices of web sites operated by companies outside our site that may be linked to this site. You should not assume that their privacy policies or practices are the same as those followed by our site. Visitors to any such web sites should refer to their respective privacy policies and practices.

Changes in This Privacy Policy

We reserve the right to modify, alter or otherwise update this Privacy Policy at any time, so we encourage you to review this Privacy Policy from time to time. When we make changes that we consider material in our privacy practices, we will notify you in this space. We may also attempt to notify you of any such material changes to our privacy practices via email or by placing a notice on our home page. When we post modifications to this Privacy Policy, we will revise the “last updated” date at the bottom of this web page.

Acceptance of This Privacy Policy

By using this site, you consent to the collection and use of your Personal Information by our site in accordance with this Privacy Policy.

How to Contact Us

If you have any questions or complaints about our Privacy Policy, you can contact our customer service. When we receive such inquiries about our Privacy Policy, we will use the Personal Information (such as your email address) only to respond to your question or comment. However, if your question raises one or more issues that affect our promotional partners, we may also share your question with them in order to provide a response.

This Privacy Policy was last updated on December 12, 2023.